Question 1

Who is Hugo?

Accepted Answer

Hugo's Movng is named after Kyle Delfng's beloved late German Shepherd of ten years, he was loyal, hard working and fun loving.

Question 2

How long have you been in business?

Accepted Answer

Hugo's Moving started operating in Vernon, BC September long weekend 2014, We have been in business continually since then.

Question 3

Are we bonded?

Accepted Answer

No, we do make sure to hire bondable employees, we would never send a person into your home that we couldnt trust. Criminal record checks are a must with our people.

Question 4

Are the any extra (hidden) charges?

Accepted Answer

No, we do not add any fuel surcharges, lifting charges or stair charges. We do apply a 2% charge to bills paid with credit card.

Question 5

How big are your trucks?

Accepted Answer

Big enough to fit a three or four bedroom home depending on how muuch stuff you have in that home.   The box is 26 feet long, the truck is 33,5 feet long and 8 feet wide.

Question 6

Do you sell packing supplies?

Accepted Answer

Yes, we sell all the packing supplies you would need for your move. Boxes Tape Paper Blankets bubble wrap and more.   We also have a online store and offer free delivery within the Vernon area to our moving customers.

Question 7

Do you do deliveries?

Accepted Answer

Yes, We don't mind delivering new furniture, appliances and commercial equipment. Our deliveries are chaerged by the hour, from the time we arrive at the pick up point to the time we finish our delivery.

Question 8

Do you offer labour only

Accepted Answer

Yes, you can hire our crews to move your furniture within your home, we also offer our crews to move equipment, construction materials like counter tops and I beams. Our crews can also work for you in the wear house doing inventory and moving your equipment or setting up store fixtures and shelving. We have some talented individuals working with us.

Question 9

Do we hire temporary employees or "day labour"?"

Accepted Answer

NO, we hire individuals with clean criminal records and good references. We look for longevity from our people, we enjoy building relationships knowing we can trust our people with our customers.

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